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Customer Care

GREEN (Environmentally Friendly)

Oilah and its owners are committed to be socially and environmentally conscience. Some of the ways we do this both at Oilah and at home are recycling, composting, using energy star products, and where possible, using products made from recycled materials.

Made in America

Why do we make all our products and source all our ingredients in the USA?

  • We are American
  • We support US jobs
  • To ensure that men, women and children have not been exploited with low wages and poor working conditions
  • To protect against hazardous pollution destroying our planet from unregulated factories
  • To ensure that all our products and the ingredients in them have been made using the high standards required in the US

Shipping

We generally ship from our offices in New York City 1-3 business days from when the order is placed.

FREE SHIPPING ($40 minimum): We are pleased to offer free shipping for orders (excluding tax) of at least $40. All other orders will be charged $5.

You will receive an email notification when your package has been shipped. We will notify you as soon as possible of any unexpected delays with your order due to unforeseen circumstances.

We regret that we are unable to ship outside of the United States.

Returns

We love making our products and hope you love them too. However, if for any reason you are not completely satisfied with your purchase, we will gladly refund any item within 30 days of its purchase (6 months if it's damaged, see product info and care section). Just mail the item along with your name and order number, or a copy of the invoice to:

Oilah LLC
Returns Dept.
1397 2nd Ave Suite 122
New York, NY 10021

We recommend that you obtain Insurance and/or tracking services to protect yourself in the unlikely event that the package is damaged or lost in transit.

When we receive the returned items(s), we will refund the full purchase price of the product excluding shipping costs, if any, via the method used for purchase. Please allow up to 10 business days for your credit to be processed.

Should you have any further questions or concerns, please contact us at returns@oilah.com.

Sales tax

Shipments within New York State are subject to NY sales tax.

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